TeamViewer QS – Remote Login Software that allows our tech the ability to access your box, anywhere in the world, with your express permission.
To use it: Install and open the app, press right 3x and install the program add-on when prompted. The app will produce a unique 9 or 10 digit number, this number must be sent to our tech who will be connecting with your box.
A remote login session requires your attention during the repair as the tech may lose connection and need your help to login again. The cost for a remote login session is $25, and is a maximum of 40 minutes before additional fees are applied. Older boxes and slow internet service will effect the time required to conduct a remote login repair.